Privacy Policy

At South West School Wear, we take protecting your privacy extremely seriously. It is really important to us that you trust us with your personal information, so we want to make sure that you understand what information we hold about you and how we collect, store and process it in order to provide our services to you.

What personal information do we collect?

We will only collection personal information from you that you provide us when placing an order or submitting a contact request. This information may include your full name, email address, telephone number and delivery address information.

What do we use your personal information for?

We will process the information that you provide to us in the following ways for the purpose of (and on the basis of) providing the services we have been engaged to deliver to you:

• to provide you with quotes or information as requested
• to send out goods as ordered

How do we protect your personal information?

We aim to protect your personal information in the following ways:

• storing information in secure locations, including information stored electronically
• destroying information which is no longer relevant, unless we have a legitimate reason or statutory obligation to retain it
• minimising, wherever practicable, the number of staff or third parties who have access to your information.

How long do we keep your personal information?

Wherever practicable, we will retain your personal information for no longer than is necessary; however, there are circumstances in which we will keep your information for longer, including;

• where we have a statutory or regulatory obligation to retain the information (we are required to keep certain information for specified minimum periods)
• to ensure our business is properly run in an efficient and compliant manner.

Who else has access to your personal information?

In order to provide you with the services that you have requested from us, there are a number of third parties who may also need to process your personal information:

Krystal Hosting

Our website hosting provider. Their privacy policy can be found at https://krystal.uk/terms

Stripe
Our payment process mechanism. Their privacy notice can be found here https://stripe.com/gb/privacy

Accessing your personal information

You have the following rights regarding your personal information:

• to make a request to see the personal information we hold about you
• to change/update the personal information we hold about you
• to ask us to erase the personal information we hold about you, unless there is a statutory, regulatory or otherwise legitimate reason for us not to comply (we will always provide you with more details about your rights in our response to your request)
• to ask us to provide you or a third party with the personal information we hold about you.

If you wish to exercise any of your rights regarding your personal information we hold about you please contact us

IP addresses and server logs

This site records IP addresses and produces server logs. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of visitors. We do not use the information for tracking the activities of individual visitors to this site.

Use of cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Necessary Cookies

PHPSESSID

This is an essential temporary cookie used to store data about your visit and any choices you make or data you enter. This cookie is deleted when you close your browser.

DYNSRV

This cookie is added by our load balancer to track which web server to send the visitor to. Its purpose is to improve the performance of the website.

cookie_notice_accepted

This cookie is added when you close our cookie notice bar.

Functionality Cookies

Google Analytics cookies ( _gat, _ga, _gid)

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visit. Click here for further information